Requirements

• Familiarity with Cisco Solutions
• Customer Success Knowledge
• Business and IT Alignment

Description

The Cisco Customer Experience (CX) Specialist (820-605) course is designed to equip professionals with the knowledge and skills necessary to deliver exceptional customer experiences using Cisco’s products and services. As organizations increasingly prioritize customer success, this course focuses on strategies that ensure customers achieve their desired outcomes and realize maximum value from their Cisco investments.

Key Components of the Course:

1. Understanding Customer Success: Learn the principles of customer success and how they apply to the Cisco ecosystem. Understand the importance of aligning customer needs with Cisco solutions to foster long-term relationships.

2. Customer Journey Mapping: Gain insights into mapping the customer journey, from initial onboarding through adoption and renewal. Discover how to identify key touchpoints and measure success metrics to enhance the overall customer experience.

3. Engagement Strategies: Develop effective engagement techniques to connect with various stakeholders within customer organizations. Understand how to drive strategic conversations that focus on business outcomes and value realization.

4. Adoption and Utilization: Explore best practices for facilitating the adoption of Cisco technologies. Learn how to support customers in leveraging solutions effectively to achieve their goals.

5. Metrics and Success Plans: Understand the key performance indicators (KPIs) and health scores that inform customer success planning. Learn to create tailored success plans that align with customer objectives and monitor progress.

6. Renewals and Expansion: Acquire strategies for securing customer renewals and identifying opportunities for expanding Cisco solutions within existing accounts, ensuring continued engagement and satisfaction.

Course Outcomes:

By the end of this course, participants will be able to:

• Implement customer success strategies that enhance customer satisfaction and loyalty.

• Effectively engage with customers throughout their lifecycle with Cisco solutions.

• Analyze customer health and create actionable success plans.

• Drive adoption of Cisco technologies to ensure long-term value realization.

This course is ideal for customer success managers, account managers, and other professionals who play a vital role in enhancing the customer experience. Join us in mastering the skills needed to transform customer interactions into successful, value-driven partnerships with Cisco!

Who this course is for:

• Network Security Professionals
• IT Professionals
• Security Administrators