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ITIL 4 Managing Professional (MP) is an advanced certification path within the ITIL 4 framework, designed for experienced IT practitioners who manage and operate IT-enabled services, teams, and workflows. It provides practical and technical knowledge on how to run successful IT projects, services, and teams using ITIL best practices in today’s fast-paced, digital environments.

This comprehensive course is designed to prepare professionals for the ITIL® 4 Managing Professional certification, equipping them with the knowledge and skills required to manage modern IT-enabled services. Building on the foundation of ITIL 4, this course dives deep into the four key modules—Create, Deliver and Support (CDS), Drive Stakeholder Value (DSV), High-Velocity IT (HVIT), and Direct, Plan and Improve (DPI)—which together form the Managing Professional stream.

Participants will begin by exploring the evolution of ITIL, understanding its core concepts, and the role of ITIL 4 in contemporary IT service management. From there, the course delves into how services are created and delivered through value chains and value streams, emphasizing the importance of organizational structure, team dynamics, workforce planning, and performance monitoring. Learners will gain practical knowledge of essential service management practices such as incident handling, request fulfillment, and service desk operations to ensure effective and reliable service delivery.

The course continues with a deep dive into stakeholder engagement, examining how value is co-created through well-designed customer journeys and meaningful relationships. Participants will learn how to shape demand, define service offerings, and manage onboarding and offboarding processes, all while enhancing communication and maintaining strong service level agreements.

Next, learners will be introduced to the high-velocity IT landscape, exploring how modern technologies and digital transformation are reshaping service delivery. Core principles like agility, resilience, and Lean and Agile methodologies will be covered, along with the digital product lifecycle and how cultural shifts, experimentation, and continual learning drive innovation and speed in IT environments.

The final portion of the course focuses on governance, planning, and continual improvement. Participants will explore strategic alignment, risk management, and compliance, as well as how to measure performance and implement lasting organizational change. Throughout, the course emphasizes ITIL’s continual improvement model to support long-term success in evolving business and technological environments.

Whether you're aiming to advance your IT service management career, lead transformation initiatives, or pursue the ITIL 4 Managing Professional designation, this course offers everything you need to succeed—from foundational understanding to advanced application in real-world settings.

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