Requirements

• No prior knowledge required

Description

This comprehensive course is designed for IT professionals looking to enhance their skills in Servicenow, a leading cloud-based platform for IT service management (ITSM). Participants will gain a deep understanding of both the development and administrative aspects of ServiceNow, enabling them to effectively manage and customize the platform to meet organizational needs.

The course begins with an introduction to Servicenow, covering its architecture, features, and capabilities. Participants will learn about the Servicenow interface and navigation, enabling them to utilize the platform efficiently. The curriculum emphasizes core administrative functions, including user and group management, role assignment, and access control.

As the course progresses, participants will delve into advanced administration topics such as incident, problem, and change management processes. They will also explore reporting and dashboard creation, gaining insights into data visualization and analytics within the platform.

In the development section, students will learn to create and customize applications using Servicenow Studio and Application Repository. They will gain hands-on experience with scripting in Servicenow, including client scripts, business rules, and UI policies.

Throughout the course, practical exercises and real-world scenarios will reinforce learning, ensuring participants can apply their knowledge in their respective roles. By the end of the course, attendees will be well-equipped to manage, configure, and customize Servicenow, making them valuable assets to their organizations.

Who this course is for:

• IT Professionals
• System Administrators
• Business Analysts
• Developers
• IT Managers and Team Leaders
• Aspiring ServiceNow Practitioners
• Frontend developers