The 300-815: Implementing Cisco Advanced Call Control and Mobility (CLACCM) course is designed to provide IT professionals with the knowledge and skills necessary to implement and manage advanced call control features and mobility solutions in Cisco collaboration environments. As organizations increasingly adopt sophisticated communication tools, mastering these technologies becomes essential for enhancing operational efficiency and improving user experiences.

Course Objectives

By the end of this course, participants will be able to:

1. Configure Advanced Call Control: Understand and implement advanced call control features within Cisco Unified Communications Manager (CUCM), ensuring optimal communication flows.

2. Implement Mobility Solutions: Deploy and manage Cisco mobility features, including Single Number Reach (SNR) and Mobile and Remote Access (MRA), allowing users to remain connected regardless of their location.

3. Integrate Collaboration Tools: Seamlessly integrate Cisco collaboration applications with existing infrastructure and third-party services to enhance collaboration capabilities.

4. Manage Endpoints: Effectively configure and manage a range of collaboration endpoints, including IP phones, video conferencing systems, and soft clients.

5. Ensure Quality of Service (QoS): Implement QoS policies to prioritize voice and video traffic, maintaining high-quality communication standards.

6. Troubleshoot Call Control and Mobility Issues: Develop the skills to diagnose and resolve common issues related to call control and mobility features, utilizing appropriate tools and methodologies.

Course Outline

1. Introduction to Cisco Unified Communications Manager (CUCM)

The course begins with a foundational overview of CUCM, emphasizing its role in managing voice and video communications. Key topics include:

• Architecture of CUCM and its components.

• Overview of call processing and routing mechanisms.

• User management and endpoint configuration.

2. Advanced Call Control Features

Participants will delve into the advanced call control features offered by CUCM, learning how to:

• Configure call routing and dial plans to support complex communication needs.

• Implement features such as call parking, hunt groups, and call pickup.

• Manage call logs and reports for performance monitoring.

Hands-on labs will reinforce the theoretical concepts, allowing participants to practice these configurations in a simulated environment.

3. Mobility Solutions

This section focuses on Cisco mobility solutions, covering:

• Implementation of Single Number Reach (SNR) to allow users to receive calls on multiple devices.

• Deployment of Mobile and Remote Access (MRA) for secure access to Cisco collaboration tools from any location.

• Configuration of Cisco Jabber to provide unified messaging and presence capabilities.

Participants will engage in practical exercises to set up and manage these mobility features.

4. Integrating Collaboration Tools

Integration is key to enhancing collaboration capabilities. In this module, participants will learn how to:

• Integrate Cisco collaboration tools, such as Cisco Webex, with CUCM.

• Configure APIs to connect Cisco solutions with third-party applications and services.

• Manage user settings and permissions for a seamless experience across platforms.

5. Quality of Service (QoS)

Maintaining high-quality communication is essential in collaboration environments. This module covers:

• Implementing QoS policies to prioritize voice and video traffic across the network.

• Techniques for monitoring and evaluating QoS performance.

• Troubleshooting QoS-related issues that may impact call quality.

6. Troubleshooting Call Control and Mobility

The ability to troubleshoot issues is crucial for maintaining uptime and user satisfaction. This section focuses on:

• Common challenges related to call control and mobility features.

• Systematic approaches to diagnosing and resolving issues.

• Utilizing monitoring tools and logs for effective troubleshooting.

Participants will engage in lab exercises that simulate real-world troubleshooting scenarios, enhancing their problem-solving skills.

Hands-On Labs

A significant component of the 300-815 CLACCM course is its hands-on labs, which provide participants with practical experience in configuring and managing advanced call control and mobility solutions. These labs are designed to mimic real-world environments, allowing participants to apply their knowledge in practice.

Target Audience

This course is ideal for:

• Collaboration engineers and IT professionals responsible for managing Cisco collaboration solutions.

• Network administrators seeking to deepen their expertise in advanced call control and mobility features.

• Candidates preparing for the 300-815 CLACCM exam as part of the Cisco Certified Specialist - Collaboration Implementation certification.

Exam Information

• Exam Code: 300-815 CLACCM

• Duration: 90 minutes

• Question Types: Multiple-choice, drag-and-drop, simulation, and scenario-based questions.