The 500-470: Implementing Cisco Collaboration Applications course provides IT professionals with the skills and knowledge to deploy, configure, and manage these powerful Cisco Collaboration tools. This course is designed to prepare you to implement collaboration solutions in enterprise settings and provide the necessary troubleshooting and management skills required to maintain a smooth and secure unified communication environment.

Whether you're an aspiring Cisco Collaboration engineer or an experienced professional looking to advance your career, this course will provide you with the tools you need to excel.

Course Overview:

In this course, we’ll focus on the core components of Cisco’s collaboration architecture, including:

• Cisco Unified Communications Manager (CUCM): CUCM acts as the call-processing engine and is the backbone of the Cisco Collaboration system. You’ll learn how to install, configure, and manage CUCM, including user accounts, devices, dial plans, and call-routing rules.

• Cisco Unity Connection (CUC): Unity Connection is Cisco’s voicemail and unified messaging solution. You’ll discover how to integrate Unity Connection with CUCM, set up voicemail services, and manage users and their voicemail settings.

• Cisco IM and Presence: This module will cover the configuration and deployment of Cisco's IM and Presence solution, which supports real-time communication features like instant messaging, presence information, and rich collaboration services.

• Cisco TelePresence Management Suite (TMS): Cisco’s video conferencing technology, including TelePresence, plays a crucial role in modern business communication. You’ll gain hands-on experience managing video collaboration endpoints, scheduling video conferences, and troubleshooting video services using TMS.

Additionally, this course will explore Cisco Webex and other hybrid collaboration solutions, which integrate on-premise communication platforms with cloud services to create seamless and flexible collaboration environments.