Requirements

• Basic Understanding of Windows Operating Systems: Familiarity with Windows operating
• Knowledge of Networking Concepts: Understanding basic networking concepts and configurations
• including TCP/IP
• DNS
• DHCP
• and VPN.
• Familiarity with Security Features: Basic knowledge of Windows 7 security features

Description

The 70-685: TS: Windows 7 Enterprise Desktop Support Technician course is designed to provide IT professionals with the essential skills required to support and troubleshoot Windows 7 systems in an enterprise environment. This course covers comprehensive topics related to installation, configuration, and management of Windows 7, ensuring you are well-prepared to handle desktop support challenges.

Key areas covered in this course include:

• Installing and Configuring Windows 7: Learn the processes for installing and configuring Windows 7, including upgrades from previous versions, clean installations, and system settings customization.

• Managing and Maintaining Windows 7: Explore techniques for managing user accounts, system settings, and performing system backups and restorations. Gain insights into maintaining system performance and managing updates.

• Troubleshooting Windows 7: Develop skills in diagnosing and resolving common issues related to Windows 7, including hardware and software problems. Utilize built-in tools like Event Viewer, Device Manager, and Performance Monitor for effective troubleshooting.

• Configuring and Troubleshooting Networking: Understand how to set up and troubleshoot network connections, including wired and wireless networks. Learn to configure network services such as DNS, DHCP, and VPN, and manage network security settings.

• Configuring and Troubleshooting Security: Implement and manage Windows 7 security features, including User Account Control (UAC), BitLocker, and Windows Defender. Address security-related issues and configure Group Policy settings.

• Managing and Troubleshooting Applications: Learn to configure and manage applications, including installations, updates, and compatibility issues. Utilize compatibility tools to resolve application performance problems.

This course is ideal for desktop support technicians, IT support specialists, and system administrators who need to enhance their skills in managing and supporting Windows 7 in a corporate environment. By the end of the course, you will be equipped with practical knowledge and hands-on experience to effectively handle Windows 7 desktop support and troubleshooting tasks.

Who this course is for:

• System Administrators
• IT Support Specialists
• IT Professionals Preparing for Certification