This course contains the use of artificial intelligence.

Learn how to use AI tools to elevate customer experience, automate communication, and design personalized interactions across every customer touchpoint — all without a technical background. Whether you want to improve satisfaction, streamline workflows, or enhance engagement, this course gives you practical, hands-on skills to build smarter customer journeys with confidence.

In this practical and beginner-friendly course, you’ll explore how to integrate AI into daily customer experience operations. From mapping customer journeys with DeepSeek and Gemini, to building chatbots with ChatGPT, Copilot, and Claude, to analyzing insights with Perplexity — you’ll develop a complete AI-driven CX strategy using today’s most powerful tools. You’ll also learn to ensure privacy, ethical AI use, and responsible data governance.

The course is structured into easy-to-follow, focused modules:

Getting Started with AI in Customer Experience
Understand the AI landscape, explore key tools, and map customer journey stages.

Designing Conversational Experiences and Chatbots
Build customer-centric bots with ChatGPT, Copilot, and Claude to automate support.

AI Tools for Personalization and Customer Insights
Use DeepSeek, Gemini, and Perplexity to identify pain points, segment users, and optimize engagement.

Enhancing Communication and Collaboration with AI
Apply AI to improve cross-team efficiency, automate responses, and track performance with Copilot Insights.

Ethics, Data Privacy, and AI Governance
Learn best practices for secure, transparent, and responsible AI implementation.

Capstone Project: AI-Powered Customer Experience Plan
Create a detailed strategy to enhance real-world customer journeys with AI tools.

TRAIN WITH DIGITAL MARKETING & AI EXPERTS

Your instructors:

Anton Voroniuk is a Google Academy trainer, digital marketing strategist, and CEO of SkillsBooster Digital Marketing Academy. With years of experience helping marketers adapt to new technology, he brings a hands-on, clear, and results-driven approach to every lesson.

Phil Ebiner is a Top Udemy instructor with over 3 million students worldwide. Since graduating from Loyola Marymount University’s Film School, he’s worked on thousands of creative projects and now teaches courses on Marketing, Video Production, Business & Digital Marketing, ChatGPT, Social Media, and more.

WHAT YOU’LL GET WITH THIS COURSE:

• A complete AI customer experience workflow — from strategy to automation.

• Tools to build chatbots, analyze data, and personalize communication.

• Hands-on exercises to create real customer engagement plans.

• Support from instructors.

• Official Udemy certificate upon completion.

Ready to build your first AI-powered customer experience strategy?
Join today and learn how to connect, support, and engage smarter — using tools like ChatGPT, Copilot, Claude, Gemini, DeepSeek, and Perplexity.

Take your career to the next level and become the AI-savvy CX professional every company needs.

This course contains a promotion.