Generative AI systems are powerful, dynamic, and increasingly integrated into everyday business operations — but they are also unpredictable, complex to monitor, and difficult to maintain over time. This course is designed to help you build the skills and mindset needed to monitor, evaluate, and maintain GenAI systems in live production environments.

In this course, you’ll learn how to interpret and act on key performance signals such as latency, throughput, token usage, hallucination rate, and user feedback. You’ll explore how to design observability layers that go beyond traditional metrics — integrating both infrastructure-level monitoring (with tools like Prometheus and Grafana) and model-centric monitoring (with Weights & Biases).

We’ll also walk through structured approaches to identifying and responding to issues like model drift, prompt failure, or quality degradation. You’ll understand how to align system health with business outcomes, and how to ensure your GenAI assistant stays relevant, reliable, and trustworthy over time.

To make the learning practical and grounded, you’ll follow the story of InsightBot, a GenAI system developed by a fictional company — GenPrompt Solutions Inc. You’ll see how InsightBot is monitored, audited, updated, and optimized as part of an ongoing system lifecycle.

By the end of this course, you’ll understand how to implement logging and audit trails, automate retraining and deployment cycles, and use feedback loops to support continuous improvement. You’ll also gain awareness of best practices in MLOps and DevOps for GenAI, and how to connect technical observability with ethical AI governance and business strategy.

This course is ideal for data scientists, machine learning engineers, AI architects, DevOps professionals, and technical leads working with GenAI systems. No prior experience with monitoring tools is required — the course will guide you step by step.

If you're ready to move from building GenAI systems to running them confidently and responsibly, this course is your next step.