Requirements

• Notebook and a pencil/pen

Description

Great customer experience is both a necessity and an advantage as competition for customers intensifies. So if you use it to your advantage, even if you're just starting out in the business, you will be able to set the bar higher than many pre-existing businesses. It’s not just about meeting expectations but exceeding them in ways that create loyalty and satisfaction.

In this course, we will talk about:

• The 5 phases of user experience design: Learn the step-by-step process for designing an exceptional experience.

• How to practice it the right way: Discover methods to consistently improve and refine your approach.

• How to create your own customer persona and why it's important: Understand your target audience deeply to better serve their needs.

• How to put your plan all together and apply what you learned to your own restaurant's problems: Develop actionable strategies to address real-world challenges.

• Case study research: Analyze big companies' approaches, examine the products on their menus, and collect together your favorites for inspiration.

• Practice good UX:

  • Understand how to use familiar food-related language that resonates with your customers.

  • Understand the emotional context and use it to your advantage by connecting on a deeper level.

  • How and why to keep it simple to avoid overwhelming your customers.

  • How to anticipate customer needs and deliver solutions before they even ask.

By the end of this course, you’ll have a clear understanding of how to create a seamless and memorable user experience that will set your business apart. Let’s get started!

Who this course is for:

• Restaurant owners
• managers
• and the staff
• Anyone just starting up their restaurant business or their restaurants website.