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What You'll Learn

Design a complete candidate journey map from first contact to onboarding
Apply behavioral
situational
and inclusive interview frameworks
Build transparent and respectful communication strategies with candidates
Train hiring managers on fair and consistent interviewing practices
Leverage AI tools to automate communication and analyze feedback
Integrate Candidate Experience metrics into hiring performance dashboards
Improve offer acceptance rates and reduce candidate dropout
Embed Candidate Experience into employer brand and company culture
Use real-life case studies and ready-made tools to elevate hiring process
Monitor and continuously improve hiring quality using technology and data

Requirements

No prior experience in HR or recruiting is required
Basic understanding of the hiring process is helpful but not mandatory
Interest in improving recruitment quality and candidate engagement
Access to a computer or mobile device with internet connection
Willingness to implement practical tools and strategies in real scenarios

Description

Imagine this: a top candidate applies to your job, makes it halfway through the process, and suddenly disappears. No feedback. No response. Another ghosting. Now multiply that by 10, 50, or 100 candidates — and think of the cost. Missed hires, damaged reputation, and lost time.

Candidate Experience is no longer a “nice-to-have.” It’s the backbone of every successful hiring strategy. In a world where top talent has more choices than ever, your hiring process is your brand — and your competitive edge.

This course is your all-in-one system to redesign how candidates perceive your company — from first contact to onboarding. You’ll go far beyond theory: each class includes homework with personal feedback, case studies, AI tools, and ready-made templates.

Course programme

The course is recorded, with homework check and chatting

Recorded class with a feedback on the homework

Class 1: Introduction to Candidate Experience

• What is Candidate Experience and why it is critical

• The business and brand implications of a poor experience

• Overview of the Candidate Journey and real case studies

Class 2: Structure and stages of the selection process

• From first contact to onboarding

• Designing a Candidate Journey Map

• AI tools for automating initial steps and interview scheduling

Class 3: Communication, support and engagement

• Candidate Care at every stage

• Best practices for tone, channels, and timing

• Using AI for personalized communication

Class 4: Interviews: questions, inclusion, training

• Designing inclusive and effective interview questions

• Training interviewers and using AI simulators

• Avoiding bias and ensuring fairness

Class 5: Technology and Analytics in the Candidate Experience

• ATS, chatbots, and feedback platforms

• Metrics: CSAT, NPS, Time-to-Response

• AI dashboards and predictive analytics

Class 6: Improvement and company culture

• Using feedback to improve experience

• Integrating culture into hiring

• Case: How Unilever uses AI in high-volume hiring

Don’t miss your chance to design a candidate experience that impresses, converts, and retains top talent. Enrol now and build a hiring process your candidates — and your hiring team — will love.

This course contains the use of artificial intelligence. It ensures cutting-edge insights and the latest practices.

This course contains a promotion.