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What You'll Learn

Understand the purpose and value of business process documentation
Identify which business processes should be described first
Apply global process description methodologies
including BPMN and flowcharts
Use process modeling software and ready-made templates for efficient documentation
Analyze
evaluate
and adjust described processes for better results
Implement process description projects from planning to rollout and monitoring
Build project teams and present process design initiatives to top management
Use real-world examples of HR processes: onboarding
recruitment
training
performance management
and termination
Integrate described processes into daily operations for consistency and quality control
Foster a culture of structured
repeatable
and optimized business processes within an organization

Requirements

No prior experience in process design or business process documentation is required
Basic understanding of how a company or department operates is helpful but not mandatory
Access to a computer or tablet with internet to watch video lessons and complete assignments
Interest in improving workflows and implementing structured processes
Familiarity with basic office tools (e.g.
Microsoft Word
Excel
or Google Docs) may be useful
Willingness to apply templates and tools to real business scenarios

Description

To manage and improve business operations, you first need to describe how work is done—and do it clearly. This course gives you a step-by-step system to design, map, and document business processes using globally recognized tools and techniques.

Whether you’re creating HR process descriptions, onboarding flows, or operational workflows, this course will help you create structured, standardized, and actionable process documentation that drives real improvement.

Led by Mike Pritula, a recognized HR expert and business process consultant, this hands-on course includes practical assignments, reviewed personally, and real-world templates to immediately apply in your organization.

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What makes this course different:

• Homework for your own practice

• Tools and templates for immediate business use

• Real examples of described processes: recruitment, adaptation, training, and more

• Certificate issued upon completion

• Q&A section, and peer support

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By completing this course, you will:

• Understand the value and structure of process documentation

• Identify and prioritize processes for description

• Apply international methods like BPMN and flowcharts

• Use digital tools and templates for efficient process design

• Analyze and improve documented processes for better outcomes

• Implement a process design project from team formation to project closure

• Gain practical experience with examples of HR workflows

• Present and gain approval from management for process design initiatives

• Create scalable, repeatable, and optimized workflows in your organization

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Course Curriculum Overview

Section 1: Foundations of Process Documentation

• Why process design matters and who should lead it

• Key components and prioritization strategies

Section 2: Methodologies and Tools for Mapping

• Global standards in process description (BPMN, flowcharts)

• Process modeling software and real tool demonstrations

Section 3: Implementation and Evaluation

• Turning process descriptions into real business results

• Evaluation and continuous optimization of workflows

Section 4: Real-World Case Studies

• Ready-made descriptions of recruitment, onboarding, performance, and more

Section 5: Running a Process Design Project

• Building a project team, preparing the concept, and managing implementation

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This is a practical, tool-driven course for professionals who want to create clarity, consistency, and efficiency in their business operations through structured process design.

Start today and build the foundation for scalable, efficient workflows.

Who this course is for:

HR professionals responsible for designing and documenting HR processes (onboarding
recruitment
performance management
etc.)
Operations and project managers seeking structured approaches to workflow documentation
Business analysts and process owners involved in process improvement or optimization initiatives
Team leads and department heads aiming to standardize and scale operations
Entrepreneurs and startup founders building foundational business processes from scratch
Consultants helping companies implement business process mapping and simplification
Anyone looking to master practical tools like BPMN diagrams
flowcharts
and online process design platforms