This course contains the use of artificial intelligence.

Every company has a process that everyone complains about and nobody has ever drawn. That is where the money is leaking.

What is going wrong right now

Work moves through your organisation along a path nobody has mapped. Handovers get lost between departments, the same document gets approved three times, someone waits two days for a signature that takes a minute, and every attempt to fix it produces a new regulation that people ignore within a month. When you ask why it takes so long, you get six different answers depending on who you ask — which is itself the diagnosis. Nobody can improve what nobody has described.

What changes after this course

You will be able to walk into any process, observe how it actually runs, draw it in a notation the whole company can read, and point to the exact step where the time and money go. Then you will prove the cause with data rather than opinion, design the improved version, calculate what it saves, defend it to management and embed it so it holds. This is the skill that turns a specialist into the person the business calls when something is broken.

Your instructor

Mike, the number one HR instructor on Udemy, with more than 1.6 million course enrolments and over 150,000 professionals trained. Holder of PHRi and SHRM-CP certifications and HRCI representative in more than 10 countries. Built the people function of the unicorn Preply and worked at Wargaming, Alfa-Bank and iDeals.

How the course is built

The course follows the real order of the work. It opens with process description itself: why it matters, the BPMN methodology, tools and templates, worked examples across hiring, onboarding, training and offboarding, and how to run a description project from concept to closure. Then it adds the business analyst's discipline — framing the problem, eliciting requirements, documenting them properly and handling change. The third part is diagnosis: root cause analysis with 5 Whys and Ishikawa, Pareto and Theory of Constraints for finding where the damage concentrates, then structured idea generation including SCAMPER, Six Thinking Hats and TRIZ. The fourth part is the improvement toolkit proper: waste, maturity, value stream mapping, 5S, 8D, SIPOC, DRIVE, ICOR, and the culture that keeps improvement going. The course closes from the operations chair: metrics, bottlenecks, cross-functional rhythms and how to keep order from decaying as the company grows.

What is included

• Lifetime access to all course materials

• Active instructor support in the Q&A section

• Udemy Certificate of Completion

• Practical assignments and real business cases

• A section with additional courses, tools and resources

Why start now

Every quarter the undocumented process runs is another quarter of losses nobody can name. Companies do not promote people who complain about how things work — they promote the ones who can show, on a diagram, exactly what to change. Enrol now and start the first lesson today.