This course contains the use of artificial intelligence.

The system is bought, paid for and configured. Six months later half the department is still keeping the spreadsheet, because it is faster and nobody asked them. Here are 388 tools to change that: 233 ready-to-use procedures, question lists, templates and checklists, 75 models and methods, 65 services shown on screen and 15 working files.

Open a lecture, take the checklist, and use it on the system you are rolling out now.

Why the spreadsheet wins

Software is chosen on a demo, configured around the vendor's process, and announced in an email. Nobody maps the real process, users are not asked, knowledge lives in a few heads, and adoption is never measured. The old way stays because it still works.

What changes after this course

You map the process, choose the system on clear criteria, lead the change with the people who will use it, build knowledge that does not leave with one person, measure adoption and connect the new way of working to goals and reviews.

What is inside: 388 tools, counted lecture by lecture

You do not have to take this number on trust. Open any lecture and read its description: every tool inside is listed there by name.

• 68 downloadable resources: lecture presentations plus 15 working files, including an automation ROI calculator and sample survey reports
• 233 ready-to-use tools inside the presentations:
• 63 step-by-step procedures: team collaboration system rollout, operations change implementation, process system selection, online training launch
• 46 question lists and scripts: change communication planning, stakeholder emotional drivers, performance support needs interviews, knowledge base satisfaction survey
• 44 templates and sample documents: team change announcement script, communication plan, operations technology roadmap, change request form
• 40 checklists: change launch, automation readiness, communication system selection, change monitoring survey
• 22 scorecards, rubrics and matrices: operations platform selection matrix, change resistance intervention matrix, RACI matrix, impact effort matrix
• 9 ready AI prompts, 5 metric sets and 4 other working tools: process change analysis, change communication plan, weekly operations rhythm, stabilize or redesign decision tree
• 75 models and methods explained with examples: ADKAR change model, Lewin change model, rider-elephant-path model, behavioral nudging
• 65 services shown on screen, including PeopleForce, Slack, Confluence, HURMA, 15Five and Simple Poll

Where the tools are

Processes first (2 sections, 62 tools). Process mapping, efficiency and the operating rhythm.

Choosing the system (2 sections, 64 tools). Software tools, automation decisions, selection and vendor comparison.

Platforms and AI features (2 sections, 39 tools). Learning platforms, collaboration tools and chatbots.

Change management (2 sections, 32 tools). Why implementations fail, vision, motivation and quick wins.

Knowledge and adoption (4 sections, 124 tools). Knowledge management, measuring use and adoption surveys.

The new operating rhythm (3 sections, 109 tools). Performance management, automated reviews and decisions.

Who is teaching

I am Mike, the #1 HR instructor on Udemy, with 1,800,000+ course enrollments from 170,000 students, and the author of about 200 books on Amazon. I built the people system at Preply as it became a unicorn and worked at Wargaming, iDeals and Alfa-Bank across 20 years in HR. I hold PHRi, SHRM-CP and HCI sHRBP certifications and represent HRCI in Eastern Europe.

When Wargaming implemented SuccessFactors, a huge multifunctional system, the company hired a consultant who had already implemented it elsewhere. The internal team had no such experience, and paying for it was cheaper than learning every mistake on our own rollout.

How to use the course

Start with processes and choosing the system, then use the change, knowledge and adoption sections for your rollout. Section and lecture titles show how many tools are inside, and each lecture description lists them by name.

What is included

• 43 lectures across 16 sections, 20.5 hours
• 68 downloadable resources: lecture presentations and 15 working files
• 388 tools across the lessons, including 65 services shown on screen
• Lifetime access to all materials
• Active instructor support in the Q&A section
• A Udemy Certificate of Completion

Where to start

Ask five users of your newest system what they still do outside it, then open the adoption section. Enrol now and start your first lesson today.