This course contains the use of artificial intelligence.

Most improvement projects end at the map. The process gets documented, the bottlenecks get named, and six months later everything works the way it did before. Here are 396 tools to change how the work runs: 255 ready-to-use procedures, question lists, templates and checklists, 114 models and methods, 20 services shown on screen and 7 working files.

Open a lecture, take the waste detection checklist, and walk one process you own.

Why process improvement stalls

Problems are fixed at the symptom, queues and downtime are accepted as normal, standards live in one person's head, nobody measures whether the change held, and the improvement habit dies with the project.

What changes after this course

Improvement starts from the real cause, bottlenecks are visible on a dashboard, standards are written and used, and the team keeps improving after the project ends.

What is inside: 396 tools, counted lecture by lecture

You do not have to take this number on trust. Open any lecture and read its description: every tool inside is listed there by name.

• 63 downloadable resources: lecture presentations plus 7 working files, including an operations dashboard builder, an automation ROI calculator and an operations stack audit
• 255 ready-to-use tools inside the presentations:
• 91 step-by-step procedures: value stream mapping, process standardization, 8D problem solving, waste walk
• 55 question lists and scripts: process excellence maturity, problem definition, process improvement scope, bottleneck diagnosis
• 38 templates and sample documents: project charter, future-state presentation, metric ownership specification, business process description
• 32 checklists: process waste detection, process data collection, process prioritization, handoff design
• 19 scorecards, rubrics and matrices: process maturity assessment, stakeholder power-interest matrix, impact effort matrix, risk probability-impact matrix
• 9 ready AI prompts: process change analysis, change resistance diagnosis, operations dashboard design, workflow automation ROI
• 6 other working tools: weekly operations rhythm, stabilize or redesign decision tree, event-driven process chain
• 5 formulas and metric sets: operations process metrics, change management metrics, operations performance metrics
• 114 models and methods explained with examples: PDCA cycle, 5S method, Six Sigma, TIMWOODS waste categories
• 20 services shown on screen, including Confluence, Lucidchart, Miro, Google Forms and Creatio

Where the tools are

What improvement is (3 sections, 76 tools). Waste, maturity, managing improvement and the core tools.

Operations under control (3 sections, 91 tools). Chaos to process, bottlenecks, queues, dashboards and tooling.

Root cause thinking (2 sections, 45 tools). Argument, logic, evidence and decision models.

Diagnosis and action (3 sections, 110 tools). Organisational diagnosis, interventions and the return on improvement.

Standard work (2 sections, 82 tools). Capturing, storing, embedding and measuring standards.

Improvement culture (2 sections, 21 tools). Habits, rituals and launching the new standard.

Who is teaching

I am Mike, the #1 HR instructor on Udemy, with 1,800,000+ course enrollments from 170,000 students, and the author of about 200 books on Amazon. I built the people system at Preply as it became a unicorn and worked at Wargaming, iDeals and Alfa-Bank across 20 years in HR. I hold PHRi, SHRM-CP and HCI sHRBP certifications and represent HRCI in Eastern Europe. I am also a founder and lead the strategy of my own academy.

At the STB TV channel managers complained that recruiting took too long. When we analysed the vacancies, some had been in work for only a week or two. The managers said they had submitted the request a month earlier. It turned out the request had been filed, but one approving manager had not logged in to sign it off, so the recruiter never received it. We started fixing the approval step, not the recruiters.

How to use the course

Start with the improvement tools, then move to operations, root cause, diagnosis, standard work and culture. Section and lecture titles show how many tools are inside, and each lecture description lists them by name.

What is included

• 44 lectures across 16 sections, 22 hours
• 63 downloadable resources: lecture presentations and 7 working files
• 396 tools across the lessons, including 20 services shown on screen
• Lifetime access to all materials
• Active instructor support in the Q&A section
• A Udemy Certificate of Completion

Where to start

Pick one process that annoys your team most, then open the first section. Enrol now and start your first lesson today.