Humans design, build, operate and maintain the aviation system. It is no wonder that the majority of aviation accidents and incidents have roots in human factors. With this realization comes the conclusion that quality human factors training is effective in improving safety. This course presents human factors information in a manner that can be readily understood and applied by aviation practitioners. Emphasis is placed on identifying the causes of human error, predicting how human error can affect performance, and applying countermeasures to reduce or eliminate its effects.

Training Operational Personnel in Human Factors. The emphasis is from the pilot’s perspective, but is applicable to all phases of aviation operations. The course relies heavily on participation, case studies, demonstrations, self-assessment and practical exercises.

Objectives: To provide class participants with human factors knowledge and practical tools that can be readily applied to improve safety within their respective organizations.

Who Should Attend: This course has been carefully designed to appeal to a wide-spectrum of professionals actively involved in aircraft operations. There is a special emphasis for safety managers, training, flight department and maintenance managers and supervisors, pilots, air traffic controllers, dispatchers, and schedulers, aircraft maintenance technicisan, base maintenace and other.

Course Outline

1. Overview of Human Factors and Recent Advances
   Human Error
   Systems Approach to Aviation Safety Improvements
   Cases of Aircraft Accidents Due to Human Error

2. Introduction to Human Error Accident Reduction Training
   Reason Model
   Shell Model
   Human Factors in Automation
   Corporate Culture
   Engineering a Safety Culture
   Threat and Error Management
   Fatigue and Alertness Management
   Communications
   Workload Management
   Monitoring and Cross-checking
   Decision Making
   Leadership/Followership
   Information Processing
   Managing Stress
   Judgement Exercises
   Case Studies