This course contains the use of artificial intelligence.

306 tools for 360-degree feedback in one course: 10 downloadable tool files, 192 ready-to-use question lists, procedures, checklists, templates and rating scales, 86 models and methods, and 18 services and apps shown on screen.

Open a lecture, take the tool, use it in your next assessment cycle.

Why 360 assessments go wrong

The questionnaire asks about qualities nobody can observe. People are told it is anonymous and then guess who wrote what. Managers receive a report with forty numbers and no idea what to do next. One bad cycle is enough for the company to stop trusting the method. Each of these has a known cause: the wording of the questions, the choice of raters, the way results are delivered.

What changes after this course

You write questions about behavior people can see. You choose raters and explain the rules so that people answer honestly. You deliver a report a person can read in ten minutes and discuss in one meeting. The result becomes a development plan, not a verdict. And you connect the assessment to the competency model, appraisal and performance reviews, so it is part of the system and not a separate event.

What is inside: 306 tools, counted file by file

You do not have to take this number on trust. Open any lecture and read its description: every tool inside is listed there by name.

• 10 downloadable tool files: a behavioral competency dictionary, administrative competency profiles, two competency workbooks, a job analysis interview template, a job interview analysis workbook, an assessment results workbook, a competency criteria guide, a questionnaire and a 360-degree feedback sample report
• 192 ready-to-use tools inside the presentations:
• 51 question lists and scripts: 360-degree assessment launch, 360-degree open-ended feedback, communication competency assessment, Google manager assessment
• 40 step-by-step procedures and workflows: competency model development, 360-degree assessment communication, 360-degree feedback implementation, six-step coaching conversation
• 34 checklists: 360-degree questionnaire design, 360-degree assessment readiness, 360-degree participant follow-up, competency model implementation
• 34 templates and sample documents: 360-degree questions and response scales, individual development plan, COIN feedback, job competency profile
• 23 scorecards, rubrics and rating scales: values-based competency profile, competency importance rating scale, goal achievement competency rubric, feedback topic prioritization matrix
• 5 formulas and metric sets: production manager KPIs, legal department performance indicators, assistant accountant performance indicators
• 2 ready AI prompts: assessment center exercise design chain, assessment center exercise design sequence
• 3 other working tools: feedback gap interview worksheet, feedback belief reframing tables, feedback stress reduction worksheet
• 86 models and methods explained with examples: 360-degree feedback, SHL Universal Competency Framework, Spencer competency model, Lominger competency model
• 18 services and apps shown on screen, from a quick look to a detailed demo: Spidergap, Culture Amp, 15Five, Sage HR, PeopleForce, Google Forms, CliftonStrengths and others

Where the tools are

• 360 feedback core (5 sections, 53 tools). Foundations, questionnaire and competencies, launching and managing the process, link to HR strategy, tools and case studies. 9 of the 10 tool files are here.
• Feedback conversations after the assessment (40 tools).
• Competency models for 360 feedback (113 tools). Defining behaviors, building the model, profiling roles, assessing competencies.
• Employee appraisal and performance management (89 tools).
• Performance reviews with 360 feedback (57 tools).

Who is teaching

I am Mike, the #1 HR instructor on Udemy, with 1,800,000+ course enrollments from 170,000 students, and the author of about 200 books on Amazon. I built the people system at Preply as it became a unicorn and worked at Wargaming, iDeals and Alfa-Bank across 20 years in HR. I hold PHRi, SHRM-CP and HCI sHRBP certifications and represent HRCI in Eastern Europe.

I have used 360 assessment for three different purposes. At a television channel we assessed large groups: first camera operators, more than a hundred people, then lighting technicians, sound engineers, drivers and editors. They all worked in crews, so teamwork mattered, and 360 showed it. We combined it with a test or a test task for professional skills. At Preply and iDeals we used 360 to see how people matched the company values. And once I needed to assess about ten managers and did it on the free trial of a professional platform. It was more than enough.

How to use the course

Watch the first four sections in order: they take you from the idea to a finished cycle. Then open what you need next: feedback conversations, the competency model or the link to appraisal. Section and lecture titles show how many tools are inside, and each lecture description lists them by name.

What is included

• 37 lectures across 10 sections, 17 hours
• 46 downloadable resources: 10 tool files and the lecture presentations
• 306 tools across the lessons, ready to copy into your own work
• A 10-question practice test, a quiz and a role play
• Lifetime access to all materials
• Active instructor support in the Q&A section
• A Udemy Certificate of Completion

Where to start

Open the lecture on questionnaire design and check five of your current or planned questions against the writing checklist. Enrol now and start your first lesson today.