This course contains the use of artificial intelligence.

405 tools for an operations manager in one course: 257 ready-to-use question lists, procedures, templates, checklists, matrices and AI prompts, 119 models and methods, 23 services and apps shown on screen, and 6 downloadable workbooks.

Open a lecture, take the tool, use it in your next operations review.

Why operations turn into firefighting

Work passes between teams and gets stuck at the handoff. Nobody owns the number that went red. A step was added after an incident three years ago, and nobody remembers why. The operations manager spends the day answering "where is it" and "who decides". The job is to build a system where these questions have an answer without you.

What changes after this course

Processes are mapped and prioritized. Each metric has an owner and an action. You know where the bottleneck is and what it costs. Teams have a weekly rhythm and an escalation rule. Changes go through a procedure. The tools are chosen by a matrix and not by a demo. And you can show your own value to the business in a report.

What is inside: 405 tools, counted lecture by lecture

You do not have to take this number on trust. Open any lecture and read its description: every tool inside is listed there by name.

• 257 ready-to-use tools inside the presentations:
• 64 question lists and scripts: bottleneck diagnostic questions, operations status questions, team change announcement script, one-on-one planning questions
• 51 step-by-step procedures and workflows: process mapping, metric audit, operations dashboard building, operations change implementation
• 46 templates and sample documents: weekly operations rhythm, monthly operations review agenda, change request form, Operations Manager 90-day plan
• 43 checklists: process prioritization, handoff design, automation readiness, change launch
• 27 scorecards, rubrics and matrices: RACI matrix, impact effort matrix, operations platform selection matrix, succession risk matrix
• 9 ready AI prompts: process change analysis, operations dashboard design, workflow automation ROI, Ops value report
• 8 formulas and metric sets: automation ROI formula, total cost of ownership formula, operations process metric set
• 9 other working tools: weekly operations rhythm, stabilize or redesign decision tree, team effectiveness feedback exercise
• 119 models and methods explained with examples: value stream analysis, theory of constraints, TIMWOODS, leading and lagging indicators, Greiner growth model, ADKAR
• 23 services and apps shown on screen, from a quick look to a detailed demo: Jira, Trello, Asana, Miro, Notion, Slack, Zapier and others
• 6 downloadable workbooks: Automation ROI calculator, Operations dashboard builder, Operations stack audit, Operations career roadmap, Ops value report, and Operations competency assessment and development

Where the tools are

• The operations manager role and system (8 sections, 93 tools). Role, business processes, metrics and analytics, efficiency and bottlenecks, team synchronization, chaos and change, tools and operating systems, career and the path to COO. All 6 workbooks are here.
• People management skills for operations managers (316 tools, 48 lectures). Most of the tools are here: hiring, onboarding, team development, leadership styles, pay and bonuses, motivation, retention, talent, goals, performance, one-on-one meetings, coaching, meetings, change, business models, conflict, negotiation and remote teams.

What this course is not

It is not a certification programme. You receive the Udemy Certificate of Completion and a working toolkit.

Who is teaching

I am Mike, the #1 HR instructor on Udemy, with 1,800,000+ course enrollments from 170,000 students, and the author of about 200 books on Amazon. I built the people system at Preply as it became a unicorn and worked at Wargaming, iDeals and Alfa-Bank across 20 years in HR. I hold PHRi, SHRM-CP and HCI sHRBP certifications and represent HRCI in Eastern Europe. I am also a founder and lead the strategy of my own academy.

I have looked at processes the way an operations manager does. At the STB TV channel the security service checked every new employee, and this could delay a hire by up to two weeks. We analyzed the process and saw that for most hires there was no risk even if we took the wrong person. We agreed to hire first and check in full only those with access to money or assets. The loss from slow hiring was much bigger than the loss from a wrong hire. Another time I collected all hiring needs and saw that with five recruiters we would close them in three years. I brought the board scenarios: change nothing and wait three years, or hire fifteen recruiters and close everything in a couple of months. We agreed on ten at once and five more if needed.

How to use the course

Watch the first eight sections in order: they build the operations system step by step. Then use the people management section as a reference and open the lecture you need. Section and lecture titles show how many tools are inside, and each lecture description lists them by name.

What is included

• 57 lectures across 10 sections, 29.5 hours
• 62 downloadable resources: 6 workbooks and the lecture presentations
• 405 tools across the lessons, ready to copy into your own work
• A 10-question practice test, a quiz and a role play
• Lifetime access to all materials
• Active instructor support in the Q&A section
• A Udemy Certificate of Completion

Where to start

Take one process that causes the most questions. Open the lecture on efficiency and go through the bottleneck diagnostic questions for it. Enrol now and start your first lesson today.