This course contains the use of artificial intelligence.

The CCAO-F exam gives you 60 workplace scenarios, 120 minutes and four options that all sound right. Here are 96 tools to prepare: 67 ready-to-use AI prompts, procedures, templates and checklists, 11 models and methods, the Claude interface shown on screen and 17 working files, including exam trainers and a full mock exam.

Open a lecture, take the exam trainer for that lesson, and see which questions you miss.

Why practice questions alone are not enough

Scenario questions test judgment, not memory. Candidates learn features by name, skip output validation, and cannot tell which of two reasonable answers is safer.

What changes after this course

You know when to use each model and feature, validate output before you trust it, design workflows with human checkpoints, and practise every area before the timed mock exam.

A note on the structure

Claude and Anthropic are trademarks of Anthropic. This course is independent and is not affiliated with or endorsed by Anthropic. You receive a Udemy Certificate of Completion, not an Anthropic certification.

What is inside: 96 tools, counted lecture by lecture

You do not have to take this number on trust. Open any lecture and read its description: every tool inside is listed there by name.

• 24 downloadable resources: lecture presentations plus 17 working files, including seven exam trainers, a mock exam and an exam readiness workbook
• 67 ready-to-use tools inside the presentations:
• 23 ready AI prompts: quotes-first source grounding, feature and model selection, Claude Project configuration audit, criteria-based self-review
• 19 step-by-step procedures: source verification, draft-critique-refine chain, saving Claude Project instructions, two-pass exam pacing
• 10 templates and sample documents: workflow redesign map, pilot tracking table, Claude Project instructions, AI-assisted recommendation disclosure
• 7 checklists: hallucination warning signs, seven human verification triggers, automation suitability, online exam-day preparation
• 4 scorecards, rubrics and matrices, plus 2 question lists and scripts, 1 other working tool and 1 metric set: output review questions, feature and model selection, four review levels, data sensitivity classification, weighted exam readiness score, use-case risk screen
• 11 models and methods explained with examples: Best-of-N comparison, prompt chaining, retrieval-augmented generation
• 1 service shown on screen: Claude

Where the tools are

Prompting and validation (1 section, 22 tools). Prompts, output review and source verification.

Models and features (1 section, 11 tools). Haiku, Sonnet, Opus, Projects and research.

Workflows and Projects (1 section, 36 tools). Workflow redesign, Projects and human checkpoints.

Responsible AI (1 section, 9 tools). Data privacy, usage policy and governance.

Troubleshooting (1 section, 16 tools). Weak answers, limits and hallucinations.

The mock exam (1 section, 9 tools). 60 practice questions, a timer and a readiness score.

Who is teaching

I am Mike, the #1 HR instructor on Udemy, with 1,800,000+ course enrollments from 170,000 students, and the author of about 200 books on Amazon. I built the people system at Preply as it became a unicorn and worked at Wargaming, iDeals and Alfa-Bank across 20 years in HR. I hold PHRi, SHRM-CP and HCI sHRBP certifications and represent HRCI in Eastern Europe.

At school my economics teacher told us to bring any books to the exam. He said his questions would be the kind you cannot copy, you would have to think. That is what scenario exams test today: not what you memorised, but how you decide.

How to use the course

Study each lesson, practise it with its exam trainer, then take the mock exam. Section and lecture titles show how many tools are inside, and each lecture description lists them by name.

What is included

• 8 lectures across 6 sections, 6 hours
• 24 downloadable resources: lecture presentations and 17 working files
• 96 tools across the lessons, including 1 service shown on screen
• Lifetime access to all materials
• Active instructor support in the Q&A section
• A Udemy Certificate of Completion

Where to start

Write down the exam area you feel least sure about, then open that lesson first. Enrol now and start your first lesson today.