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Quality Management Foundations: Key Concepts and Techniques

4.7272725

(22 Rating)

English
2967 Students

What You’ll Learn?

Explore the concept of quality and its significance in modern business practices.
Delve into the foundational pillars of quality management and their role in driving organizational success.
Differentiate between the dimensions of quality for products and services and understand their implications.
Learn about the philosophy and principles of Total Quality Management (TQM) and its importance in fostering a culture of continuous improvement.
Explore the concept of variability in processes and its implications.
Learn techniques for assessing process capability
stability
reliability
and validity to drive continuous improvement.
Identify and eliminate waste in processes to enhance efficiency and quality.
Manage risks effectively within the quality management framework.
Gain an introduction to auditing and quality assessment processes to ensure adherence to quality standards.
Explore the role of statistics in quality management and decision-making.
Learn about different levels of measurement and data analysis techniques.
Understand descriptive statistics such as mean
median
and mode
and measures of dispersion and variability.
Gain insights into sampling techniques for effective data collection and analysis in quality improvement efforts.
Learn strategies to identify
measure
and prioritize customer value.
Understand how to incorporate customer feedback into quality improvement initiatives.
Explore different types of quality measures and their relevance in assessing and improving organizational processes.
Learn practical techniques such as value stream mapping
5S
and Kanban to streamline processes and enhance efficiency.
Explore techniques for identifying
assessing
and mitigating risks associated with quality management processes.
Understand the principles and methodologies of Continuous Quality Improvement (CQI) and its application in enhancing organizational performance.
Learn about the benefits of implementing effective quality control measures and their impact on business outcomes.
Understand the distinction between continuous and continual improvement approaches and their respective advantages.
Explore fundamental concepts such as cost
customer
and variation
and their significance in quality management.
Learn about Lean management principles and techniques for eliminating waste and improving efficiency.
Gain insights into process optimization
stability
capability
reliability
and their interrelationships.
Understand the principles of reliability engineering
validity
reliability measurement
and statistical techniques for process analysis.
Explore the concepts of auditing
assessment
inspection
verification
validation
and statistical analysis in quality management.
Learn about descriptive statistics
levels of measurement
measures of central tendency and dispersion
and the concept of sampling.