This course contains the use of artificial intelligence.

The crisis does not begin on the day everything breaks. It begins months earlier, in a risk nobody wrote down. Here are 406 tools to see it and lead through it: 304 ready-to-use procedures, templates, checklists and question lists, 90 models and methods, 11 services shown on screen and a crisis readiness check.

Open a lecture, take the risk heatmap, and place your top five risks on it today.

Why crises catch companies unprepared

There is no register of what could go wrong, so trouble arrives as a surprise. Everyone reacts to the loudest symptom, cuts are made under pressure and defended badly, rumours fill the silence, and the people you needed most leave first.

What changes after this course

Risks are written down with owners and controls, the real cause is found before money is spent, the company runs through the hard months on a plan, and people hear the news from you first.

What is inside: 406 tools, counted lecture by lecture

You do not have to take this number on trust. Open any lecture and read its description: every tool inside is listed there by name.

• 45 downloadable resources: lecture presentations plus 1 working file, a crisis readiness check
• 304 ready-to-use tools inside the presentations:
• 75 step-by-step procedures: six-stage incident investigation, interaction mapping and risk assessment, premortem analysis, SAFE-24 stabilization playbook
• 72 templates and sample documents: anti-bribery policy, STICC incident communication protocol, Ishikawa diagram, risk register with mitigation actions
• 62 checklists: emergency action plan essentials, organizational fraud warning signs, board risk warning signs, bad-news communication
• 58 question lists and scripts: risk culture audit, profit and loss diagnosis, business situation diagnosis, change communication planning
• 27 scorecards, rubrics and matrices: probability-impact risk heatmap, fraud controls by defence line, impact-effort matrix, crisis communication plan and schedule
• 6 formulas and metric sets, plus 4 other working tools: process bottleneck metrics, unit economics metrics, problem versus trouble decision tree, TRIZ contradiction classification guide
• 90 models and methods explained with examples: fraud triangle, ISO 31000 risk management, Three Lines of Defence, 4T risk treatment
• 11 services shown on screen, including Google Sheets, ChatGPT, CliftonStrengths, VIA Character Strengths Survey and HIGH5

Where the tools are

Risk before the crisis (5 sections, 65 tools). Human risk, heat maps, the 4I model, ISO 31000 and the three lines of defence.

Diagnosis and decisions (3 sections, 140 tools). Root cause, priorities under pressure, options and group decisions.

Operations without budget (2 sections, 69 tools). Hiring, pay, development, performance and downsizing.

Change leadership (2 sections, 32 tools). Urgency, the change team, vision, quick wins and the recovery.

Crisis communication (2 sections, 46 tools). Channels, bad news, employee voice and measuring the result.

Leadership under pressure (2 sections, 74 tools). Styles, motivation, discipline and holding the team together.

Who is teaching

I am Mike, the #1 HR instructor on Udemy, with 1,800,000+ course enrollments from 170,000 students, and the author of about 200 books on Amazon. I built the people system at Preply as it became a unicorn and worked at Wargaming, iDeals and Alfa-Bank across 20 years in HR. I hold PHRi, SHRM-CP and HCI sHRBP certifications and represent HRCI in Eastern Europe. I am also a founder and lead the strategy of my own academy.

At the STB TV channel I was given payroll to manage, and I noticed some leaving employees were paid three to five times their monthly salary. Finance told me these were people who had worked five years and were leaving. I asked HR for the list of vacation balances and found people with six and seven months of unused leave. I started fixing it, because people who never rest work slower, and every exit was paying for a risk nobody had written down.

How to use the course

Start with the risk sections, then move to diagnosis, operations, change, communication and leadership. Section and lecture titles show how many tools are inside, and each lecture description lists them by name.

What is included

• 46 lectures across 17 sections, 23 hours
• 45 downloadable resources: lecture presentations and 1 working file
• 406 tools across the lessons, including 11 services shown on screen
• Lifetime access to all materials
• Active instructor support in the Q&A section
• A Udemy Certificate of Completion

Where to start

Write the five risks that would hurt your company most this year, then open the first section. Enrol now and start your first lesson today.