This course contains the use of artificial intelligence.

People leave your company, and you still do not know the real reasons why. Here are 313 tools to find out and act: 212 ready-to-use question lists, templates, procedures and checklists, 68 models and methods, 16 services shown on screen and 17 working files.

Open a lecture, take the exit interview script, and use it in your next exit interview.

Why exit interviews change nothing

Questions are generic, answers are polite, results stay in a folder, turnover is not linked to causes, and nobody acts until the next resignation.

What changes after this course

Exit interviews bring honest answers, results feed a turnover dashboard, causes are linked to action, and retention improves where people were leaving.

What is inside: 313 tools, counted lecture by lecture

You do not have to take this number on trust. Open any lecture and read its description: every tool inside is listed there by name.

• 56 downloadable resources: lecture presentations plus 17 working files, including an exit interview survey workbook, an analytics workbook, an implementation roadmap and a turnover report
• 212 ready-to-use tools inside the presentations:
• 55 question lists and scripts: exit interview questionnaire, exit interview conversation script, management objection response scripts, intention to stay
• 46 templates and sample documents: exit interview invitation email, exit interview manager training agenda, exit interview program ROI, employee turnover report
• 38 step-by-step procedures: exit interview implementation roadmap, employee tenure segmentation, key driver analysis, turnover reduction business case
• 24 scorecards, rubrics and matrices: exit interview maturity, exit interview facilitator selection, key driver action matrix, benefits assessment matrix
• 23 checklists: employee demotivation, EVP audit, survey design, survey launch readiness
• 14 formulas and metric sets: exit interview KPIs, annualized turnover calculation, employee turnover and retention metrics, regression model diagnostic metrics
• 6 ready AI prompts: exit interview process diagnosis, exit interview questionnaire personalization, exit interview pattern analysis, exit interview management reporting
• 6 other working tools: exit interview cycle calendar, employee experience survey, five dysfunctions team assessment
• 68 models and methods explained with examples: Five Whys, correlation analysis, cross-tabulation analysis, Employee Net Promoter Score (eNPS)
• 16 services shown on screen, including Microsoft Excel, Google Forms, 15Five, Google Sheets and PeopleForce

Where the tools are

Exit interviews (3 sections, 26 tools). Turnover cost, the 38 questions, the script and analytics.

Metrics and analytics (2 sections, 160 tools). HR metrics, people analytics and turnover prediction.

Action and retention (3 sections, 169 tools). Exit surveys, action planning, turnover reduction and engagement.

Who is teaching

I am Mike, the #1 HR instructor on Udemy, with 1,800,000+ course enrollments from 170,000 students, and the author of about 200 books on Amazon. I built the people system at Preply as it became a unicorn and worked at Wargaming, iDeals and Alfa-Bank across 20 years in HR. I hold PHRi, SHRM-CP and HCI sHRBP certifications and represent HRCI in Eastern Europe.

In 2006 at Alfa-Bank I had a very basic exit questionnaire and prepared reports from it. I asked whether I could improve it, studied the reasons people gave, rebuilt the questionnaire and about two years later prepared the analytics. The bank president invited me to present it. For a simple recruiter it felt like meeting the president of the country. Exit data gets attention when it explains why people leave.

How to use the course

Start with the exit interview sections, then move to metrics, analytics and action. Section and lecture titles show how many tools are inside, and each lecture description lists them by name.

What is included

• 43 lectures across 9 sections, 20 hours
• 56 downloadable resources: lecture presentations and 17 working files
• 313 tools across the lessons, including 16 services shown on screen
• A 10-question practice test, a quiz and a role-play exercise
• Lifetime access to all materials
• Active instructor support in the Q&A section
• A Udemy Certificate of Completion

Where to start

Write down the last three people who left your team and what you think was the reason, then open the first section. Enrol now and start your first lesson today.