This course contains the use of artificial intelligence.

If a problem keeps coming back after you solve it, you are not solving it. You are removing a symptom that the system regenerates on schedule. Here are 359 tools to change the system: 240 ready-to-use procedures, templates, question lists and checklists, 99 models and methods, 16 services shown on screen and 4 working files.

Open a lecture, take the procedure, and map the problem that keeps returning.

Why the fix never holds

A problem appears, someone finds a culprit, a quick fix is applied and everyone moves on. A month later the same problem returns in another department. Nobody looked at the flows, incentives and structure that produced it, so the organisation keeps paying for the same mistake.

What changes after this course

You frame the problem before solving it, find root causes, see the system as flows and structure, and choose an intervention that changes how the organisation works. You measure the effect and make the change stick.

What is inside: 359 tools, counted lecture by lecture

You do not have to take this number on trust. Open any lecture and read its description: every tool inside is listed there by name.

• 44 downloadable resources: lecture presentations plus 4 working files, including a problem level finder, an employee handbook sample and a performance appraisal form
• 240 ready-to-use tools inside the presentations:
• 71 step-by-step procedures: root cause diagnosis, Five Whys, Theory of Constraints, DMAIC improvement cycle
• 58 templates and sample documents: problem statement canvas, Ishikawa diagram, SIPOC process map, pilot experiment canvas
• 41 question lists and scripts: argument evaluation, idea validation, psychological inertia diagnosis, business process improvement
• 36 checklists: root cause validation, rapid experiment design, troubleshooting pitfalls, process boundary identification
• 23 scorecards, rubrics and matrices: risk probability and impact, impact and effort, idea screening, process maturity assessment
• 7 other working tools and 4 metric sets: Cynefin framework, problem versus trouble decision tree, TRIZ contradiction classification
• 99 models and methods explained with examples: scenario planning, AS-IS/TO-BE process redesign, force field analysis, Senge’s five disciplines
• 16 services shown on screen, including Microsoft Excel, Google Sheets, PowerPoint, ChatGPT and Google Forms

Where the tools are

Thinking and evidence (2 sections, 45 tools). Clear thinking, evidence, sources and decisions under uncertainty.

Problem solving (4 sections, 141 tools). Framing, root causes, analysis, solutions, group work and typical frameworks.

Seeing the system (4 sections, 81 tools). Flows, structure, results, integration, leadership layers and transitions.

Organisational design and intervention (4 sections, 117 tools). Design in practice, entry, diagnosis, the intervention and making it stick.

Who is teaching

I am Mike, the #1 HR instructor on Udemy, with 1,800,000+ course enrollments from 170,000 students, and the author of about 200 books on Amazon. I built the people system at Preply as it became a unicorn and worked at Wargaming, iDeals and Alfa-Bank across 20 years in HR. I hold PHRi, SHRM-CP and HCI sHRBP certifications and represent HRCI in Eastern Europe.

When I analysed staff turnover at the STB TV channel, I saw that one department had enormous turnover and was driving the number for the whole company. Fixing turnover across the company meant starting with that one department and the reasons inside it, not with a company-wide programme.

How to use the course

Start with thinking and problem framing, then use the systems and intervention sections on the problem that keeps returning. Section and lecture titles show how many tools are inside, and each lecture description lists them by name.

What is included

• 40 lectures across 15 sections, 22.5 hours
• 44 downloadable resources: lecture presentations and 4 working files
• 359 tools across the lessons, including 16 services shown on screen
• Lifetime access to all materials
• Active instructor support in the Q&A section
• A Udemy Certificate of Completion

Where to start

Write down a problem that has come back at least twice this year, then open the first lecture. Enrol now and start your first lesson today.