This course contains the use of artificial intelligence.

You cannot take a proper holiday, because three things only work when you are there. That is not a scheduling problem. It is a documentation problem. Here are 338 tools to solve it: 11 working files, 224 ready-to-use procedures, question lists, templates and checklists, 71 models and methods, and 32 services and apps shown on screen.

Open a lecture, take the template, write one procedure this week.

Manuals that nobody opens

Somebody once asked you to write the process down, so you wrote a description: how the department is organised, which systems it uses, what the principles are. It was accurate, it took two days, and nobody has opened it since. A description tells a reader how things are arranged, and a person doing the work needs to know what to do next. So the knowledge stays in one head, and the handover consists of sitting next to someone for a week and hoping.

What changes after this course

You write procedures that are used. You know which processes to describe and which to leave alone. You can get the knowledge out of the person who holds it. You have one complete procedure taken apart as a model. You can teach people to follow a procedure and hand work over so that it holds. And the new way of working does not revert in a month.

A note on the material

The complete procedure taken apart in the course is employee onboarding: its checklist, roles, checkpoints and metrics. Nine of the lectures are built on it, and most of the working files belong to it. The method is the same for any other procedure.

What is inside: 338 tools, counted lecture by lecture

You do not have to take this number on trust. Open any lecture and read its description: every tool inside is listed there by name.

• 62 downloadable resources: the lecture presentations plus 11 standalone working files (Procedure Rewrite Card, employee handbook, onboarding checklist workbook, onboarding task library, welcome meeting script pack, onboarding metrics dashboard, onboarding ROI calculator and others)
• 224 ready-to-use tools inside the presentations:
• 63 step-by-step procedures and workflows: process description prioritization, process implementation, knowledge collection and storage, Google seven-step delegation process
• 51 question lists and scripts: process selection, expert knowledge capture interviews, performance support needs interviews, role clarification meetings
• 48 templates and sample documents: business process description, SIPOC process map, process regulation outline, best practice documentation
• 34 checklists: process boundary identification, process audit, knowledge integration, new-hire onboarding
• 16 scorecards, rubrics and matrices: process maturity assessment, RACI responsibility matrix, performance support selection matrix, knowledge management role allocation
• 8 ready AI prompts: onboarding diagnosis, onboarding checklist generation, onboarding RACI generation, onboarding dashboard analysis
• 4 formulas and metric sets: knowledge management effectiveness metrics, onboarding KPI dashboard
• 71 models and methods explained with examples: BPMN process mapping, swimlane diagram, value stream mapping, AS-IS/TO-BE process redesign
• 32 services and apps shown on screen, from a quick look to a detailed demo: Notion, Confluence, Microsoft Loop, SharePoint, Trello, Miro, ClickUp, Zapier, Docebo, TalentLMS and others

Where the tools are

• Start here (1 tool). The Procedure Rewrite Card: why nobody reads your procedure.
• Process documentation (2 sections, 39 tools). What to describe first, methodology, templates, implementation and audit.
• Knowledge capture (2 sections, 80 tools). Tacit knowledge, knowledge bases, sharing, embedding and measuring usage.
• One procedure in full: onboarding (3 sections, 89 tools). Checklist, roles, metrics, audit, preboarding and day one to day ninety.
• Training people to follow procedures (2 sections, 65 tools). Preparation, design, facilitation, resistance and online training.
• Delegation and handover (2 sections, 41 tools). Barriers, RACI, the six-stage handover, coaching and automation.
• Change management for adoption (2 sections, 30 tools). The eight steps, emotion, vision, quick wins and culture.

Who is teaching

I am Mike, the #1 HR instructor on Udemy, with 1,800,000+ course enrollments from 170,000 students, and the author of about 200 books on Amazon. I built the people system at Preply as it became a unicorn and worked at Wargaming, iDeals and Alfa-Bank across 20 years in HR. I hold PHRi, SHRM-CP and HCI sHRBP certifications and represent HRCI in Eastern Europe. I am also a founder and lead the strategy of my own academy.

At the STB television channel I described and improved several processes. For personnel administration we brought in a manager from the business optimisation department. She started by simply coming to the office, sitting next to an employee and watching a typical working day from beginning to end, writing down what happened. She noticed where people stood in a queue and where they came unprepared. Then we removed the unnecessary steps: one form was filled in by hand although the law did not require it, and the same data was already printed. Delegation I learned later, when my team grew from 10 to 20 people and I could not physically do everything that came to me. I had no way out, and I learned.

How to use the course

Start with the first lecture and its Procedure Rewrite Card. Then follow the order of the course, from describing to handing over, or go to the block you need now. Section and lecture titles show how many tools are inside, and each lecture description lists them by name.

What is included

• 39 lectures across 14 sections, 19 hours
• 62 downloadable resources: lecture presentations and 11 working files
• 338 tools across the lessons, including 32 services and apps shown on screen
• Lifetime access to all materials
• Active instructor support in the Q&A section
• A Udemy Certificate of Completion

Where to start

Take one thing that only works when you are there. Open the first lecture and rewrite its description with the Procedure Rewrite Card, so that it says what to do next and not how things are arranged. Give it to a colleague and see whether they can do the task without asking you. Enrol now and start your first lesson today.