Overview of Retail Banking

Retail banking is at the heart of every economy. It’s where individuals manage their finances, access credit, save for the future, and build financial security.

This course, Financial Services – Overview of Retail Banking, provides learners with a foundational and practical understanding of the products, services, operations, and regulatory framework that define modern retail banking.

Whether you're a budding finance professional, entrepreneur, student, or someone looking to navigate the banking world with confidence, this course will equip you with critical knowledge and practical insights, illustrations and examples. You’ll learn how savings, deposit and current accounts work, the various types of each of these, features, the role of credit cards and personal loans, how mortgages work - high level and how banking services will need to continue to look at ways to remain, increase their focus and be customer-centric in the digital age.

I also discuss the importance of digital technology in the current world, how banks are deploying technology and other potential future trends.

What you will learn:

1. Definition of what retail banking is

2. Structure of retail banking

3. Savings accounts

4. Current accounts

5. Deposit accounts

6. Loans

7. Mortgages

8. Overdrafts

9. Credit cards and personal loans

10. Foreign exchange services

11. Insurance wealth management offerings

12. Digital and mobile banking platforms

13. Regulatory environment

14. Banking regulations and consumer protection and so much more.

Who this course is for?

• Students

• Entry-level finance professionals

• Entrepreneurs

• Customer service agents

• Banking interns

• Business analysts

• Financial coaches

• SME owners

• Investors

• Career changers

• Marketing professionals in finance

• Compliance officers

• Tech professionals in fintech

• Bank tellers

• Administrative assistants and everyone.

Please, feel free to connect and provide feedback.

Best regards,

Baba Oyewole FCCA