This course contains the use of artificial intelligence.

315 tools for employee retention in one course: 212 ready-to-use question lists, checklists, procedures, templates and scoring rubrics, 74 models and methods, 18 services and apps shown on screen, and 11 downloadable reports and samples.

Open a lecture, take the tool, use it on your turnover numbers this week.

Why people leave and nobody knows the reason

A good employee resigns, and the manager is surprised. The exit interview says "a better offer". The company counts one turnover figure for everyone, so it cannot see that half of the leavers go in their first six months or that one department loses three times more people than the others. Without the reason, every retention measure is a guess: a raise for those who would stay anyway and nothing for those who are already looking.

What changes after this course

You count turnover by segments and see where the problem is. You ask people who leave and people who stay, and you can read the answers. You have a conversation for a counteroffer and for a salary request. You bring management a business case with a calculation and not a feeling. And you work with what holds people before they decide to go: engagement, the experience of the first months, the manager and wellbeing.

What is inside: 315 tools, counted lecture by lecture

You do not have to take this number on trust. Open any lecture and read its description: every tool inside is listed there by name.

• 212 ready-to-use tools inside the presentations:
• 54 question lists and scripts: exit interview question guide, employee flight risk questionnaire, one-on-one meeting questions, Gallup Q12 team discussion guide
• 44 checklists: employee survey design checklist, onboarding checklist, burnout warning signs checklist, exit management checklist
• 40 step-by-step procedures and workflows: competing job offer retention conversation, salary increase request retention procedure, employee tenure segmentation procedure, counteroffer retention procedure
• 39 templates and sample documents: employee turnover report outline, business case template, retention program ROI, employee experience journey map
• 24 scorecards, rubrics and matrices: eNPS interpretation scale, merit increase matrix, engagement scoring rubric, key driver action matrix
• 6 other working tools: employee experience survey, five dysfunctions team assessment, Google manager feedback survey
• 5 formulas and metric sets: employee turnover and retention metrics, HR metrics, employee activation metrics
• 74 models and methods explained with examples: employee retention lifecycle framework, employee turnover segmentation framework, Total Rewards model, social exchange theory, Kotter's 8 accelerators
• 18 services and apps shown on screen, from a quick look to a detailed demo: Culture Amp, 15Five, PeopleForce, Bonusly, Slack, Google Forms, Microsoft Excel, CliftonStrengths and others
• 11 downloadable reports and samples: employee turnover report, exit interview analysis report, headcount and turnover report, EVP survey results report, employee survey results workbook and others

Where the tools are

• Retention core (6 sections, 51 tools). Causes and cost of turnover, metrics, research and exit interviews, the retention strategy, implementation and reporting. Six of the reports are here.
• Employee engagement strategy (78 tools). Measuring engagement, surveys and services, the manager's role, one-on-ones, an engaged culture.
• Employee experience (49 tools). From the first contact with a candidate to offboarding and alumni.
• HR analytics for retention and turnover prediction (96 tools). Segmentation, lifetime value, recruitment analytics, surveys, regression and forecasting. Part of this section is about recruitment metrics.
• Employee surveys (42 tools). Types, questionnaires, response rates, analysis and action plans.
• Employee wellbeing and burnout prevention (44 tools). Cost of burnout, audit, the wellbeing system and its results.

What this course is not

It is not a certification programme. You receive the Udemy Certificate of Completion and a working toolkit.

Who is teaching

I am Mike, the #1 HR instructor on Udemy, with 1,800,000+ course enrollments from 170,000 students, and the author of about 200 books on Amazon. I built the people system at Preply as it became a unicorn and worked at Wargaming, iDeals and Alfa-Bank across 20 years in HR. I hold PHRi, SHRM-CP and HCI sHRBP certifications and represent HRCI in Eastern Europe.

One of the first things I did at the STB television channel was to take a year of turnover statistics and split it by tenure. Turnover was about 30 percent, and more than half of those people left in less than six months. It was like carrying water in a sieve: you hire a person, the manager starts to rely on them, and they go. Then I split turnover by department and at once saw one department that stood out sharply from the rest, and another where everything was fine and there was no need to interfere. Over the following years turnover went down by about five points a year, to 14 to 18 percent. For the 2,000 employees we grew to, that meant about 400 fewer vacancies for recruiting.

How to use the course

Watch the first six sections in order: they take you from the turnover number to a retention programme and its report. Then open the section for your task: engagement, employee experience, analytics, surveys or wellbeing. Section and lecture titles show how many tools are inside, and each lecture description lists them by name.

What is included

• 43 lectures across 12 sections, 22.5 hours
• 53 downloadable resources: 11 reports and samples and the lecture presentations
• 315 tools across the lessons, ready to copy into your own work
• Two quizzes and a role play
• Lifetime access to all materials
• Active instructor support in the Q&A section
• A Udemy Certificate of Completion

Where to start

Take the list of people who left over the last year. Open the lecture on HR analytics, apply the employee tenure segmentation procedure and see how many left in the first six months. Enrol now and start your first lesson today.